Any questions?

If you are an RCPCH member, please contact the RCPCH Member Services Team on membership@rcpch.ac.uk. Please note that this email address is only monitored during business hours and they will endeavour to reply to your message within 2-5 business days.

If you are not an RCPCH member, please contact the PCO UK Team on pco@rcpch.ac.uk. Please note that this email address is only monitored during business hours and we will endeavour to reply to your message within two business days.


Frequently Asked Questions

Jump to:

General

  • Q. I have forgotten my RCPCH number
  • Q. How is content kept up to date on PCO UK?

Mobile App

  • Q. What mobile devices are supported by the app?

Website

  • Q. The site doesn't display properly and some of the features do not work

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General

Q. I have forgotten my RCPCH number

A. If you have forgotten your RCPCH number please contact our Member Services Team on membership@rcpch.ac.uk

Q. How is content kept up to date on PCO UK?

The Key Practice Points (KPPs) are dynamic resources, and will be kept up to date in line with any updates that are made to their foundational resources. The PCO UK editorial team will assess the need to make any updates to related topics when alerted to the release of new and updated NICE / SIGN guidelines, or to revised Quick Reference Guides from the American Academy of Paediatrics.

In addition, all KPPs will undergo a regular cycle of review every 3-5 years. This will involve putting the topics out to consultation to a range of health professionals for comment (including paediatricians, GPs, nurses, health visitors) as well as assessing each topic against its foundational resources (as above).

If you are aware of updated national guidance that is not reflected in a particular KPP, or have any general feedback to make on a particular topic, please do get in touch with us at any time via our Staff Editor on pcoeditorial@rcpch.ac.uk

The Green Book is updated when an alert is received from Public Health England that an updated chapter is available. Green Book updates on PCO UK take between 2 and 7 days. Whilst a chapter is being updated on PCO UK, a message will be present at the start of that chapter to direct users to the most up to date version available on the Public Health England website.


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Mobile App

Q. What mobile devices are supported by the app?

A: The following operating systems are fully supported:

  • iPhone and iPad (all versions): Latest iOS
  • Android (phone and tablet): Jelly Bean (4.1-4.3), KitKat (4.4), Lollipop (5.0-5.1), Marshmallow (6.0), Nougat (7.0-7.1)

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Website

Q. The site doesn't display properly and some of the features do not work

A: The PCO UK site runs on your internet browser (such as Internet Explorer, Firefox, and Google Chrome). If you have a particularly old browser version it may not display correctly and you may have trouble moving around the site.

The web browsers we currently support include:

  • Internet Explorer – version 9, 10 or 11
  • Firefox – version 35, 36, 37 or 38
  • Google Chrome – all versions 

We recommend you check that your browser will support the PCO UK site and upgrade you browser if required. If you are still experiencing difficulties then please contact the team at pco@rcpch.ac.uk


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